# A Four-Step Problem-Solving Model for Conflict Resolution

| Four-step problem-solving model |  |
| --- | --- |
| **1. Identify the problem:** What are you arguing about?  
• Have the other person state his or her wants and feelings.  
• Describe how you feel.  
• Read the other person's body language.  
• Summarize both people's wants and feelings. Is there a disagreement? |  |
| **2. Develop a plan (solutions):** List some of the ways you can solve this problem. Each person should generate at least two solutions.  
• Is someone willing to compromise?  
• It is important to be open-minded and respectful, avoiding spitefulness or sarcasm during the brainstorming ideas step.  
• Which way seems the most reasonable, responsible, and respectful for those involved? |  |
| **3. Evaluate the plan:** Determine if the plan will work.  
• What would happen if...?  
• Would it be safe and fair?  
• How would everyone feel?  
• Does it work for all involved?  
• Is it a win-win situation?  
• Is the plan realistic and will it help improve the situation? |  |

|  | Situation 1 example | Situation 2 example |
| --- | --- | --- |
| Belings. What |  |  |
| You can list at least two instead of making things simple, and better? |  |  |
| Can it be better? |  |  |

**Merrell’s Strong Kids—Grades 3–5: A Social and Emotional Learning Curriculum, Second Edition,**  
by Dianna Carrizales-Engelmann, Laura L. Feuerborn, Barbara A. Gueldner, and Oanh K. Tran.